1. Right of Withdrawal

Under applicable law (specifically Decree-Law No. 24/2014, of February 14), when a customer enters into a contract as a consumer, they have the right to cancel the contract within 14 days without having to provide a reason.

The period for exercising the right of free termination begins on the day the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the product.

To exercise the right of free cancellation, the customer may contact us via email at:

đź“© info@caminhoportuguesdesantiago.eu

This right may be exercised by any unambiguous means of communication. To meet the deadline, it is sufficient to send notification of the decision to cancel the contract before the 14-day period expires.

2. Return Policy

For a return to be accepted, all of the following conditions must be met:

  • The product must be in perfect condition
  • It must not show any signs of use, wear, damage, or alterations
  • It must be returned in its original packaging or properly packaged to prevent damage during shipping

Returns of products that show signs of use beyond what is necessary to verify their nature, characteristics, and functionality will not be accepted.

We reserve the right to refuse returns that do not meet these conditions.

3. Return Costs

The customer is responsible for the direct costs of returning the product, including any applicable customs fees for international shipments.

We recommend that returns be sent via registered mail or with a tracking number, as we are not responsible for items lost in transit.

4. Refund

In the event of valid termination of the contract:

  • We will refund the amount paid for the product without undue delay and no later than 14 days from the date we are notified of your decision to cancel the purchase.
  • We may, however, withhold the refund until we receive the returned product or until the customer provides proof of shipment, whichever comes first.
  • The refund will be issued via the same payment method used for the original transaction, unless otherwise expressly agreed.
  • The customer will not incur any additional costs resulting from the aforementioned refund.

Initial shipping costs will be refunded only when required by law.

5. Defective Products or Incorrect Shipments

If the customer believes that, at the time of delivery, the product is defective or that the wrong product was shipped, they must contact us within the legally prescribed time frame (up to two months after the defect is detected) via email at:

đź“© info@caminhoportuguesdesantiago.eu

After reviewing the situation, we will proceed, as applicable and in accordance with current legislation, to:


  • Product Replacement or
  • Full refund of the amount paid

In these cases, we will cover the costs of returns and reshipment.

6. International Shipping

For orders shipped outside of Portugal:

  • The customer is responsible for any customs duties, local taxes, or additional charges that may apply in the destination country.
  • In the case of an international return, the return shipping costs, as well as any customs fees associated with the product’s re-entry into Portugal, will be borne by the customer, except in cases of a defect or shipping error.
  • We are not responsible for delays resulting from customs procedures in the destination country.

7. Incorrect or Incomplete Address Provided by the Customer

The customer is fully responsible for providing the correct delivery address when placing the order.

If the order is returned to the sender for the following reasons:

  • Incorrect or incomplete address
  • Recipient unknown
  • Failure to pick up the package within the time frame specified by the carrier
  • Unjustified refusal to accept delivery

The costs of reshipping will be borne entirely by the customer.

If the customer requests a refund after returning the order for one of the reasons listed above, the product price will be refunded, minus:

  • The shipping costs initially incurred
  • Any additional return shipping costs charged by the carrier

We are not responsible for delays or failure to deliver resulting from incorrect information provided by the customer.