1. Scope

This Returns Policy applies to purchases made on the website Portuguese Camino de Santiagowebsite, when the customer contracts as a consumer, in accordance with current legislation.

2. Right of Free Resolution

Under applicable law, consumers have the right to terminate the contract without giving any reason within 14 days from the date of conclusion of the contract or, in the case of physical goods, from the date of receipt of the products.

3. How to exercise the right of free termination

To exercise the right of free termination, the customer must communicate their decision to terminate the contract by means of an unequivocal statement.

This communication can be made, for example, via email:
📩 info@caminhoporuguesdesantiago.eu

However, exercising the right of free termination is not conditional on using this specific method, and consumers may do so by any other legally acceptable means.

In order for the free withdrawal period to be respected, it is sufficient that the communication be sent before the end of the 14-day period.

4. Returning products

After notification of the termination of the contract, the customer must return the products without undue delay.

Products must be returned in good condition, preferably in their original packaging and accompanied by all items that were sent with the order.

5. Refund

In the event of termination of the contract, the customer will be refunded the amount paid for the products without undue delay and within a maximum of 14 days from the date on which:

  • we receive the returned products, or
  • the customer provides proof of return, whichever occurs first.

The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise.
In any case, no additional fees will be charged to the customer as a result of the refund.

We reserve the right to withhold the refund until we receive the returned products or until proof of their return is provided.

6. Return costs

The direct costs of returning the products are the responsibility of the customer, unless expressly stated otherwise.

7. Contacts

For any further clarification regarding returns or exercising the right of free resolution, customers can contact us via email:
📩 info@caminhoporuguesdesantiago.eu